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West Bend Insurance modernizes operations with Duck Creek’s SaaS solution

Published 28 May 2018

West Bend Mutual Insurance has now started using Duck Creek’s Technologies' Duck Creek OnDemand SaaS solution for the P&C insurance industry.

West Bend senior vice president and chief information officer Murali Natarajan said: “OnDemand enables us to keep up with the pace of technology changes and enhances our ability to launch new products.

“It helps us focus on the core needs of our business rather than get bogged down with operational tasks like platform/infrastructure upgrades and template updates.”

Since 2014, West Bend’s commercial, specialty, and workers’ compensation lines of business have been in production with Duck Creek Policy and Billing. West Bend also utilizes Duck Creek templates, which supports the implementation and ongoing maintenance of bureau content.

The carrier’s decision to migrate to Duck Creek OnDemand reflects the success of the company’s relationship and shared vision of a future-ready insurer.

Duck Creek Technologies CEO Michael Jackowski said: “We are very pleased that West Bend has again selected Duck Creek to support their technology modernization initiatives.

“With Duck Creek OnDemand, West Bend will be able to make quality decisions in real time, focus on their core competencies, and concentrate on innovation rather than maintaining their core systems on-premises.”

Source: Company Press Release